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Parcels are delivered by GLS courier service. Please note that our products are made to order and need processing time.

* We are liable only for handling the parcels to the courier in time, but can not be responsible for any delay caused by the courier.

Silver tarnishes, which means a thin yellowish, blackish sulfide layer on the surface of the jewelry, that can be cleaned and is not considered a defect. This is a natural process that can develop sooner or later or only partially depending on the circumstances. It can occur either without use due to hydrogen sulfide gas presence in the air. The speed at which sterling silver will tarnish depends on many things, the area (humidity, near pollution etc.) the pH levels of one’s skin, chemicals it is exposed to, the type of water in the area and how the silver is stored. Store it in an airtight, cool place (eg. zip-lock bag) when not in use and avoid thermal-, chlorinated-, salt water or cosmetics, especially with sulfur. General wear and tear includes tarnishing and therefore not covered by warranty.

When handling cord bracelets take extra care not to apply force to the surface/edges of the pendant while pulling the cord, as it may bend/break.

On gold, rose gold and rhodium-plated parts, the plating may fade over time even when used as intended. Fading appears significantly sooner if the jewelry comes in contact with cosmetics, moisture or rubs with other jewelry pieces, or watch. Fading is not covered by warranty.

Pendant replacement under warranty (effective from the date of receipt):
within 3 months - material defect (static error, surface flaw)

Cord replacement under warranty (effective from the date of receipt):
within 9 months - stretching, fading, fluffiness, fraying, breakage
within 3 months - manufacturing defect (loose knot)
within 1 months - material defect (color bleeding, faulty weaving)

Non-warranty cord replacement is possible at any time for an extra charge.